At rtp99, protecting the privacy and personal data of our players is a foundational commitment — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and store it, and what rights you hold as a registered user of the rtp99 platform. By accessing or using rtp99, you confirm that you have read and understood this policy.
Six core principles guide every data decision we make at rtp99 — from the moment you register to every transaction you process.
All data transmitted between your device and rtp99 servers is protected by 256-bit SSL/TLS encryption — the same standard used by global banks. Your login credentials, payment details, and personal information are never exposed in transit.
rtp99 does not sell, rent, or lease your personal data to advertisers, data brokers, or any unauthorised third parties. Your information is used exclusively to deliver and improve the rtp99 service to you.
You have the right to access, correct, export, and request deletion of your personal data at any time. rtp99 will process all such requests within 30 days of receipt, subject to our legal retention obligations.
Every data point collected by rtp99 serves a clearly defined purpose — account management, payment processing, fraud prevention, or regulatory compliance. We do not collect data beyond what is necessary to operate the platform safely.
rtp99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by international regulatory standards. Data that is no longer needed is securely deleted or anonymised.
We apply a strict data minimisation approach. Registration requires only the information necessary to verify your identity and process payments safely. We do not request unnecessary demographic details or intrusive profiling data.
In this Privacy Policy, the following terms carry the meanings set out below unless the context requires otherwise:
2.1 Identity. rtp99 acts as the data controller for all Personal Data collected and processed through the rtp99 platform. As data controller, rtp99 determines the purposes and means by which your Personal Data is processed.
2.2 Contact. All queries, requests, and complaints relating to the processing of your Personal Data should be directed to the rtp99 Privacy team at [email protected]. Please include "Privacy Request" in the subject line of your correspondence to ensure prompt routing to the appropriate team member.
2.3 Platform Scope. This Privacy Policy applies to all Personal Data collected through the rtp99 website at https://rtp99.asia, any associated mobile application, and any communication channels operated by rtp99 (including live chat and email support). It does not apply to third-party websites linked from rtp99, which are governed by their own privacy policies.
3.1 Registration Data. When you create an rtp99 Account, we collect the following information:
3.2 KYC Verification Data. To comply with anti-money-laundering (AML) standards and to process withdrawals, rtp99 may collect:
3.3 Financial Data. When you make deposits or request withdrawals, rtp99 collects:
3.4 Activity Data. rtp99 automatically records data about your use of the platform, including:
3.5 Technical Data. rtp99 collects the following technical information automatically:
rtp99 collects Personal Data through the following channels:
rtp99 uses the Personal Data it collects for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, username, email, phone number |
| Age and identity verification (KYC) | Date of birth, government ID, selfie, proof of address |
| Payment processing and reconciliation | Bank account details, e-wallet details, transaction history |
| Fraud prevention and AML compliance | IP address, device data, transaction patterns, KYC documents |
| Customer support | Name, email, account history, support chat logs |
| Personalisation and game recommendations | Game history, betting history, session data |
| Bonus and promotion administration | Account activity, wagering history, device/IP data |
| Platform security and abuse prevention | IP address, device identifiers, login patterns |
| Regulatory compliance and audit | All account and transaction records as required by law |
| Responsible Gaming monitoring | Session data, deposit frequency, wagering patterns |
| Service improvement and analytics | Anonymised or aggregated platform usage data |
rtp99 processes your Personal Data on one or more of the following legal bases:
7.1 Third-Party Service Providers. rtp99 shares Personal Data with carefully selected Third-Party Service Providers who process data on our behalf and under our instruction, subject to strict confidentiality obligations. Categories of such providers include:
7.2 Game Studio Providers. Game content on rtp99 is provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. These studios may receive anonymised session data necessary to deliver and audit game content. They do not receive your personally identifiable information beyond what is technically required for game delivery.
7.3 Legal and Regulatory Disclosure. rtp99 may disclose Personal Data to law enforcement agencies, regulatory authorities, or courts when legally required to do so, or when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of rtp99, our players, or the public.
7.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of rtp99's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any resulting change to this Privacy Policy.
7.5 No Sale of Data. rtp99 does not sell, rent, auction, or otherwise transfer your Personal Data to any party for that party's own marketing or commercial purposes. This prohibition is absolute and is not subject to any exception.
8.1 What Are Cookies. Cookies are small text files stored on your device when you visit rtp99. They allow the platform to recognise your device on subsequent visits, remember your preferences, and deliver core functionality such as maintaining your login session.
8.2 Types of Cookies Used. rtp99 uses the following categories of cookies:
8.3 Cookie Control. You may configure your browser to block or delete cookies at any time. However, disabling essential cookies will prevent you from logging in or using core platform features. Non-essential cookie preferences can be managed through your Account privacy settings.
8.4 No Cross-Site Tracking. rtp99 does not use third-party advertising cookies or cross-site tracking pixels. We do not share cookie data with advertising networks or social media platforms.
9.1 Technical Safeguards. rtp99 implements and maintains a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, or destruction. These measures include:
9.2 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, rtp99 will take immediate steps to contain and assess the breach, and will notify affected players within 72 hours of becoming aware of the incident, to the extent technically feasible.
9.3 Your Role in Security. While rtp99 takes all reasonable steps to protect your data, you also play a role. You should use a strong, unique password for your rtp99 Account, never share your credentials, log out after each session, and notify us immediately if you suspect any unauthorised activity on your account by contacting [email protected].
10.1 Retention Principles. rtp99 retains your Personal Data only for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by applicable regulatory obligations. We do not retain data beyond what is needed for these defined purposes.
10.2 Retention Periods. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation / AML compliance |
| KYC verification documents | Duration of account + 5 years post-closure | Legal obligation / AML compliance |
| Financial transaction records | Duration of account + 7 years post-closure | Financial record-keeping obligation |
| Betting and game activity logs | Duration of account + 3 years post-closure | Legitimate interest / dispute resolution |
| Customer support records | 3 years from date of interaction | Legitimate interest / quality assurance |
| Marketing preferences / opt-in records | Until withdrawal of consent + 1 year | Consent / compliance evidence |
| Analytics and session data (anonymised) | 26 months from collection | Legitimate interest / platform improvement |
10.3 Post-Retention Deletion. Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As a registered player on rtp99, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact our Privacy team at [email protected] with the subject line "Privacy Request — [Right Name]".
12.1 Age Restriction. rtp99 is strictly an adults-only platform. Access to and use of rtp99 is prohibited for any person under the age of 21. rtp99 does not knowingly collect, process, or retain Personal Data belonging to individuals under 21 years of age.
12.2 Age Verification. rtp99 actively verifies the age of all registered players through its KYC process. Any Account found to have been opened by or on behalf of a person under 21 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be referred to our compliance team for appropriate action.
12.3 Parental Notification. If you believe that a minor under the age of 21 has registered an Account on rtp99 using false information, please contact us immediately at [email protected]. We will investigate and act promptly. Any Personal Data collected from a minor will be deleted as soon as the matter is confirmed.
13.1 Cross-Border Processing. rtp99 operates as an internationally licensed platform. In the course of delivering our services, your Personal Data may be transferred to and processed in countries outside Indonesia. This may include countries where rtp99's hosting infrastructure, KYC providers, or payment processors are located.
13.2 Transfer Safeguards. Whenever Personal Data is transferred internationally, rtp99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include:
13.3 Player Acknowledgement. By registering an Account and using the rtp99 platform, you acknowledge and consent to the international transfer of your Personal Data as described in this section, subject to the safeguards outlined above.
14.1 External Content. The rtp99 platform may contain references to or display content sourced from third-party game studios and payment processors. These third parties operate their own systems and are governed by their own privacy policies. rtp99 is not responsible for the privacy practices or content of any third-party service.
14.2 No Endorsement. The appearance of any third-party brand, logo, or name on the rtp99 platform (including game studio names such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft) does not constitute an endorsement of that party's privacy practices. We encourage you to review the privacy policies of any third-party service you use in connection with rtp99.
14.3 Affiliate Disclaimer. If you arrived at rtp99 via a third-party affiliate or referral link, please note that rtp99 does not share your Personal Data with that affiliate beyond what is necessary to confirm the referral event (typically a non-identifiable transaction reference). The affiliate has no access to your account details, game history, or financial data.
15.1 Right to Update. rtp99 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform features. The "Last Updated" date at the top of this page will be revised accordingly whenever a material change is made.
15.2 Notification of Changes. Where a change to this Privacy Policy is material — meaning it significantly affects how we use your Personal Data or your rights in relation to that data — rtp99 will notify registered players via email to the address associated with their Account and/or by a prominent notice displayed upon login, at least 14 days before the change takes effect.
15.3 Continued Use. Your continued use of the rtp99 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the platform and contact [email protected] to request account closure.
15.4 Archive. Previous versions of this Privacy Policy are available upon request by contacting our Privacy team at [email protected].
For all privacy-related queries, data access requests, correction requests, deletion requests, or complaints regarding rtp99's data processing practices, please contact the rtp99 Privacy team using the details below. All communications must be in English or Indonesian.
Confident in how we handle your data? Explore our full range of sports betting and casino games — all protected by the same commitment to security and transparency.